These Terms of Service ("Terms") govern your use of Stylchat ("Stylchat," "we," "us," or "our," the "Service"), operated by Trailops LLC (30 N Gould St, Ste R, Sheridan, WY 82801, USA). Trailops LLC is the contracting party under these Terms and the merchant of record for all purchases and subscriptions made through the Service. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. The Service & Account Eligibility
Stylchat lets you create, customize, and embed conversational chat widgets on your websites. You must be at least 16 years old and legally able to enter into a binding contract to use the Service. You must provide a valid email address and are responsible for maintaining the security of your account credentials and all activity under your account.
We provide two operating models:
- Bring Your Own Infrastructure (BYOI): You connect the widget to your own external automation or webhook (such as a self-hosted n8n workflow). Base BYOI stores zero visitor or conversation data on Stylchat infrastructure; leads, transcripts, handoff, routing, and media files are processed directly by your workflow. Account details, widget configuration, load counters, and transit-only relay frames are handled separately. When an optional pack is enabled, its accepted declaration governs the scoped hosted data.
- Stylchat Managed Infrastructure: A hosted platform providing AI customer service, a vector knowledge base, support ticketing, unified contacts directory (CRM), and e-commerce store integrations. The API and database run in the United States (Railway US West); uploaded files are stored separately in Cloudflare R2 with an Asia-Pacific location hint and no data-residency guarantee, as described in the Privacy Policy.
2. BYOI Operating Terms & Optional Addon Packs
- Your Webhook, Your Responsibility: You are solely responsible for operating, maintaining, and securing any external webhook, server, or AI model you connect to Stylchat, as well as its compliance with applicable privacy laws regarding your website visitors. We are not responsible for the availability, uptime, content, or responses generated by your webhook. Upload size and duration caps in widget settings are owner-adjustable safeguards; customers remain responsible for workflow endpoint capacity.
- Licence & Optional Recurring Packs: The base BYOI licence (Free or one-time Pro) is a non-recurring licence. Optional BYOI add-on packs (Desk Pack $5/mo per block of 5 agents, Data Pack $5/mo per widget) are billed as recurring monthly subscriptions. On payment of a licence, we grant you a non-exclusive, non-transferable licence to use the features on websites you own or manage. Optional packs remain active for their paid monthly cycle, can be cancelled anytime, and are non-refundable: no refunds are issued for any pack charge, including partial or unused periods.
3. Managed Infrastructure Operating Terms & Plan Features
- Subscriptions, 14-Day Free Trial & Billing: Managed plans (Starter and Pro) include a 14-day free trial for eligible new subscribers and are billed as recurring monthly or annual subscriptions through Stripe. Subscriptions renew automatically at the end of each billing cycle unless cancelled beforehand.
- Plan Features & Quotas: Plan features correspond to our published pricing matrix. Live takeover is available on Managed Starter and Pro; agent transfer, special offers, and AI product finder require Pro; e-commerce catalog sync is available on all plans (with up to 20 products on Free across supported store platforms).
- Store Integrations: You warrant that you own or have authorization to connect any WooCommerce or Shopify (where available) store, and you authorize Stylchat to sync product catalog metadata and perform live order status lookups on your behalf.
- Taxes & Billing Statements: All prices are stated in U.S. dollars and are exclusive of applicable sales, use, VAT, or GST taxes. Charges appear on your payment statement as Stylchat. See our Refund Policy for details on trials, cancellations, and refunds.
4. Data Retention, Addon Packs & The 30-Day Cancellation Freeze Rule
This section governs active data retention and the deletion of hosted data upon subscription or pack termination:
- Active Rolling Retention: For Managed subscriptions and BYOI widgets with an active Data Pack, chat conversation transcripts, feedback ratings, and widget analytics events are retained for a rolling 6-month (180-day) period, after which older records are automatically purged. Leads in the Data Pack vault remain until deleted by the account owner. Inbox workflow and team-performance records follow the retention and deletion of the conversations or tickets they describe. Desk Pack live-agent handoff queues are transient and do not provide durable conversation history: ordinary sessions expire after 15 minutes of inactivity; sessions awaiting or receiving a human reply use the widget's agent-wait setting (1 minute to 2 hours, default 2 hours) since the last activity; explicitly ended sessions expire after 5 minutes. Cleanup runs every minute and attempts to remove associated temporary files; storage cleanup failures can delay file deletion. Optional draft preview requires visitor permission and does not save draft text; consent and withdrawal receipts are retained for up to 180 days, subject to earlier widget or pack deletion.
- Cancellation Procedure: You may cancel your Managed subscription or BYOI pack at any time through your dashboard or billing portal. Cancellation takes effect at the end of your current paid billing period. BYOI pack charges are non-refundable.
- 30-Day Freeze Window: When a Managed subscription or BYOI pack billing period concludes, access enters an inactive 30-day freeze period. New hosted writes and reads are denied, while existing data is preserved for 30 calendar days to allow reactivation or export. The underlying BYOI licence and customer-owned workflow continue operating independently.
- Permanent Purge After 30 Days: If the subscription or pack is not reactivated within 30 calendar days, the hosted data scoped to that subscription or pack is permanently and irreversibly deleted. Purging a BYOI pack retains the widget, licence, other active packs, and independent customer workflows.
- Legacy BYOI Stored Data Notice: For existing BYOI accounts with historical chat or visitor records stored prior to October 10, 2026, account owners receive a 30-day notice by email with self-serve export tools. Following the 30-day notice period ending November 10, 2026, all historical hosted BYOI chat records will be permanently purged in accordance with our zero-storage architecture.
5. AI Output & Accuracy Disclaimer
- Automated AI Generation: Stylchat Managed Infrastructure uses third-party large language models (via OpenRouter and OpenAI) to generate answers based on your uploaded Knowledge Base and synced store catalog.
- No Warranty on AI Output: AI responses are provided "as is" without warranty of any kind. AI models are probabilistic and may occasionally generate inaccurate, incomplete, or unexpected information ("hallucinations") — including incorrect product pricing, stock availability, or policy statements.
- Customer Responsibility: You are solely responsible for testing your widget, providing accurate knowledge documents, configuring appropriate agent instructions, and reviewing AI answers provided to your visitors. Stylchat is not liable for business losses, customer disputes, or commitments made by your AI assistant.
6. Acceptable Use & Account Suspension
You agree not to use Stylchat to:
- Violate any applicable law, intellectual property right, or privacy right of any third party;
- Ingest unencrypted payment card numbers (PCI data) or protected health records (HIPAA data) into the Knowledge Base;
- Scrape or index websites you do not own or have permission to use;
- Distribute malware, phishing links, spam, or deceptive content through an embedded widget;
- Attempt to bypass plan limits, rate limits, security controls, or reverse-engineer the Service.
We reserve the right to suspend or terminate accounts that violate these Acceptable Use rules or threaten the security or availability of the Service.
7. Intellectual Property
You retain full ownership of all business documents, brand assets, webhook workflows, and customer data you upload or connect to Stylchat. Trailops LLC retains all rights, title, and interest in and to the Stylchat platform, dashboard, widget code, and theme designs.
8. Disclaimer of Warranties & Limitation of Liability
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRAILOPS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS REPUTATION, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
9. Indemnification
You agree to indemnify and hold harmless Trailops LLC, its members, officers, and employees from any third-party claims, damages, liabilities, or expenses arising from your website, your webhook/workflow, your uploaded Knowledge Base content, your failure to provide required privacy notices to your visitors, or your violation of these Terms.
10. Changes, Assignment & General Terms
Changes to Terms: We may update these Terms from time to time and will update the "Effective date" above when we do. Continued use of the Service after a change constitutes acceptance of the updated Terms.
Force Majeure & Severability: Neither party is liable for delays or failures caused by events beyond reasonable control (including cloud hosting or upstream AI provider outages). If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect.
Assignment: We may assign these Terms in connection with a merger, reorganization, or sale of assets. You may not assign your account or these Terms without our written consent.
11. Contact
Questions about these Terms can be sent to legal@stylchat.com.
Governing law/jurisdiction: the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules.