Refund Policy

This Refund Policy applies to one-time purchases made through Stylchat: the Pro unlock and additional widget-slot purchases. These are one-time payments, not subscriptions — there is no recurring billing to cancel.

We are the merchant of record for these purchases and the party that would issue any refund under this policy. Your charge appears on your statement as Stylchat — if you do not recognize a charge under that name, it is likely a Stylchat purchase, and you can contact us before disputing it with your bank.

1. Try before you buy

Stylchat is a digital product, and we do not offer a trial period after purchase because you do not need one. The free tier is available indefinitely and without payment: you can create a widget, theme it, connect it to your own webhook, and embed it on your site before you ever pay us anything. We ask you to evaluate the Service on the free tier and satisfy yourself that it does what you need. A purchase is the point at which you have already decided.

2. All sales are final

Because a purchase unlocks digital features instantly and in full, and because those features cannot be returned once unlocked, all purchases are final and non-refundable. We do not offer refunds, credits, or exchanges on the basis of a change of mind, a lack of use, a decision not to launch, or a conclusion after purchase that the Service is not what you wanted.

By completing a purchase, you request immediate access to the purchased digital features and acknowledge that you therefore lose any right of withdrawal or cooling-off period that would otherwise apply, to the fullest extent permitted by applicable law.

3. Limited exceptions (billing errors)

The above does not entitle us to keep money we were never owed. We will always correct a genuine billing error. We may issue a refund if:

• You were charged more than once for the same purchase (duplicate charge);
• A verified technical fault on our end prevented the purchased features from ever being unlocked on your account, and we are unable to unlock them for you;
• Applicable consumer-protection law in your jurisdiction entitles you to a refund regardless of this policy.

These are the only circumstances in which a refund is considered. Requesting an exception does not guarantee one will be granted; each request is reviewed individually.

4. What happens if a refund is issued

Refunds are issued by us back to your original payment method through Stripe, and are made in the original currency of the purchase. When a refund is recorded, your account's plan and any extra widget slots granted by that purchase are automatically reverted — Pro features are re-locked (any widget using them falls back to free-tier behavior), and any widget slot added by that purchase is removed. Every account keeps at least one included widget slot regardless of refunds.

5. How to report a billing problem

If you believe one of the exceptions above applies to you, contact us at [email protected] with your account email and the approximate date of purchase. We aim to respond within a few business days. Please contact us before disputing a charge with your bank — a duplicate charge or a failed unlock is something we can usually resolve for you directly and quickly.

6. Changes to this policy

We may update this Refund Policy from time to time. We will update the "Effective date" above when we do.

Governing law/jurisdiction: the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules. This document is a general template and does not constitute legal advice — have it reviewed by counsel before relying on it commercially, particularly regarding mandatory consumer-refund rights in your customers' jurisdictions.