Pick up with context
Step into a conversation with the messages already in view. Help the customer move forward without asking them to start again.
Support Desk
Every request.
A clear way forward.
Give your team a support desk that carries the conversation forward. Bring live handoff, tickets, private teamwork and AI reply assistance into the work of helping each customer.
Live handoffTickets & notesAI reply assistance
Customer support, with the context attached.Built around the next step.
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Give work a clear home
Use a ticket queue, priorities and assignment to organize requests that need more than a quick reply.
Work together privately
Add internal notes, mention teammates and use follow-up reminders to keep the next action visible.
Live conversations
Step in when a person makes the difference.
Some questions need judgment, reassurance or a closer look. Let your team join the conversation and read what has already been said, so the handoff becomes a continuation rather than another round of introductions. Keep the customer talking to the people who can help.
- Join a conversation from the team inbox
- Read the exchange before responding
- Continue with the context already in view
Ticket management
Give ongoing work a place to move.
An exchange request, a delivery question or a technical issue can take more than one reply. Organize that work in a ticket queue with clear status, priority and assignment. Give your team a practical way to see what needs attention and which request they are working on next.
- Organize open requests in a ticket queue
- Set the priority and responsible teammate
- Keep the customer correspondence with the request
Teamwork & reply assistance
Write the reply. Keep the teamwork behind it.
Useful customer replies often start with a private conversation. Add internal notes, mention a teammate and leave a follow-up reminder. Use AI assistance to summarize the exchange, suggest a response or improve your draft, then review the message before it reaches the customer.
- Switch between customer replies and private notes
- Reuse saved replies and macros
- Summarize, suggest and improve a draft
Service targets
Make response priorities visible.
When your team works to service targets, agents need to see them while they work. Configure response and resolution deadlines around ticket priorities, with countdowns and warnings that bring approaching targets into view. Use those signals to guide the team’s attention throughout the day.
- Configure response and resolution targets
- Use priority-based service policies
- Review timers and escalation warnings
The details matter
More of what makes
the work feel connected.
Practical capabilities for the way your team helps customers.
Routing
Direct work toward the appropriate team or department.
Follow-up reminders
Bring a conversation back when it needs another look.
Role permissions
Give teammates access appropriate to their responsibilities.
Customer feedback
Collect feedback alongside the support conversation.
From question to next step
From a quick question to a clear next step.
A practical journey through the tools your business can use.
A visitor needs more help
A chat moves from an initial answer to a teammate.
Your team investigates
Keep the ticket, reply draft and private notes together.
The work moves forward
Track ownership and use response targets where your plan supports them.
A little more clarity
Good questions.
Useful answers.
Explore Support Desk in a little more detail, or head to the help centre for setup guidance.
Visit the help centre ↗How do I get started?
Create a Stylchat account, choose the appropriate Managed plan and open Support Desk in your workspace. Use the setup guide to configure the parts you need, then try the customer journey before sharing it more widely.
How do live conversations and tickets work together?
Use the live inbox for immediate conversations and tickets for requests that need ongoing work. Public replies, private notes and follow-up tools help the team keep the request moving without scattering the context across separate messages.
Can I use response and resolution targets?
SLA policies provide response and resolution targets with visible timers and warnings on eligible plans. Configure the targets around the service your team offers, then use the signals alongside staffing and working-hour decisions.
Make the next conversation
more useful.
Start with the way your customers need help. Add the tools and capacity that fit your team as you grow.
Explore current plans, limits and feature availability.