Start with what you know
Use the business pages, product guidance and documents you already maintain as source material.
Knowledge Base
Your knowledge.
More useful answers.
Build Styla’s foundation from the content your business already knows. Bring website pages and documents together, then use unanswered questions to make that knowledge better.
Website contentDocument uploadsKnowledge gaps
Business content that helps the next conversation.Built around the next step.
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Keep answers connected to content
Give Styla relevant business knowledge to draw on when customers ask for help.
Find the missing explanation
Review low-confidence or unanswered questions to discover where your content needs more detail.
Document knowledge
Put your existing guidance to work.
Your manuals, FAQs and business documents contain answers worth reusing. Add supported files to the knowledge base so the assistant can draw on that material during customer conversations. Start with the content that answers the questions your team hears most often, then review how those answers perform.
- Upload supported business documents
- Use product guidance, manuals and FAQs
- Choose relevant, current source material
Website sources
Bring your website into the conversation.
Connect relevant website or documentation pages as knowledge sources. Give the assistant information about the way your business works, from service descriptions to product guidance. Keep ownership of the underlying content so changes to your offering can be reflected in the material your team maintains.
- Add relevant website content
- Use business and product documentation
- Review sources as your offering changes
Knowledge-gap review
Let customer questions show you what is missing.
A question your assistant cannot answer is also a clue. Review low-confidence and unanswered topics to find what your source material has not explained clearly enough. Add the missing detail, improve the source and check the result with a representative customer question.
- Review unanswered customer topics
- Spot incomplete or unclear explanations
- Build the next answer from verified content
Answers & handoff
Make knowledge part of a helpful service.
Good content gives the conversation a better starting point. When a request needs judgment or investigation, keep human support within reach. Use the assistant for business knowledge and give your team the context to continue when a customer needs more than the source material can provide.
- Combine business knowledge with live support
- Review important customer answers
- Use human handoff for questions requiring judgment
The details matter
More of what makes
the work feel connected.
Practical capabilities for the way your team helps customers.
Website sources
Start from the content your business already maintains.
Document uploads
Bring supported files into the knowledge workspace.
Gap review
Use customer questions to guide content improvements.
Plan-based capacity
Choose a plan with source and document capacity that fits.
From question to next step
From source material to a more useful answer.
A practical journey through the tools your business can use.
Add your content
Connect a website source or upload a supported document.
Check customer questions
Review how the assistant responds to the topics that matter.
Close a knowledge gap
Improve an incomplete explanation and check the answer again.
A little more clarity
Good questions.
Useful answers.
Explore Knowledge Base in a little more detail, or head to the help centre for setup guidance.
Visit the help centre ↗How do I get started?
Create a Stylchat account, choose the appropriate Managed plan and open Knowledge Base in your workspace. Use the setup guide to configure the parts you need, then try the customer journey before sharing it more widely.
What can I use to build the knowledge base?
Start with relevant website content and supported business documents, such as product guidance, FAQs and manuals. Choose material that reflects what your business currently offers. The number of sources and documents available depends on your plan.
How do I improve the answers over time?
Review unanswered or low-confidence questions, improve the relevant source material and check the answer again. Keep important business guidance up to date and give your team a clear handoff path for questions that need a person’s judgment.
Make the next conversation
more useful.
Start with the way your customers need help. Add the tools and capacity that fit your team as you grow.
Explore current plans, limits and feature availability.