Make your catalog conversational
Help visitors ask about your products instead of searching through every category themselves.
Ecommerce
Great shopping
starts with a good answer.
Help visitors choose with confidence. Bring your catalog into the conversation, guide product discovery and give shoppers a practical next step on your connected store.
Catalog answersGuided product finderRecommendation rules
A shopping conversation grounded in your catalog.Built around the next step.
Select a view or enlarge a product image
Guide product discovery
Use a product finder to ask a few useful questions and show matching products from your catalog.
Keep control of recommendations
Promote selected products, hide unsuitable items and choose whether to enable cross-selling.
Product discovery
Help a shopper narrow down the possibilities.
A customer may know what they need without knowing which product to search for. Use a guided product finder to ask a few relevant questions and present matching options from the catalog. Make discovery feel more like useful assistance and less like another page of filters.
- Ask questions that help distinguish product needs
- Offer multiple answers for each finder question
- Present relevant matching catalog items
Recommendation controls
You decide what belongs in the conversation.
Your catalog is not a neutral list: some products deserve attention and others should stay out of a recommendation. Promote selected items, hide unsuitable products and choose whether cross-selling should be enabled. Keep the assistant’s recommendations aligned with the way you want to present your store.
- Search the catalog and select products
- Promote or hide specific items
- Choose whether to enable cross-selling
Chat discounts
Give an offer the context it deserves.
A useful offer starts with the customer’s question. Configure a shared discount code or, on supported WooCommerce and Wix connections, a one-time code for the shopper. Add a label and minimum cart total so the incentive reflects the conditions you want to offer.
- Configure a shared chat discount
- Use one-time codes on supported connections
- Set an offer label and minimum cart total
Store connections
Bring the right store information into the answer.
Connect the store workflow your business actually uses. Supported WooCommerce connections include catalog and order enquiries; other connections have their own supported catalog, coupon and checkout journeys. Keep the platform-specific capabilities visible so shoppers receive the right help and your team knows where the next step happens.
- Connect the supported ecommerce integration
- Use catalog information for product questions
- Explore store-specific order or checkout workflows
The details matter
More of what makes
the work feel connected.
Practical capabilities for the way your team helps customers.
Catalog questions
Help visitors explore the products you offer.
Proactive prompts
Show a relevant tooltip around supported browsing triggers.
Human help
Bring a teammate into questions that need a closer look.
Store-specific journeys
Check the integration guide for coupon, order and checkout support.
From question to next step
A better path from “Which one?” to “This one.”
A practical journey through the tools your business can use.
Understand the question
A shopper asks for help finding a suitable product.
Narrow the choice
Catalog answers and guided questions help them compare options.
Offer the next step
Use the supported store journey or bring in a teammate when needed.
A little more clarity
Good questions.
Useful answers.
Explore Ecommerce in a little more detail, or head to the help centre for setup guidance.
Visit the help centre ↗How do I get started?
Create a Stylchat account, choose the appropriate Managed plan and open Ecommerce in your workspace. Use the setup guide to configure the parts you need, then try the customer journey before sharing it more widely.
What can I control in product recommendations?
Product rules let you promote selected catalog items, hide unsuitable products and choose whether to enable cross-selling. Use those controls alongside your product finder to keep shopping assistance aligned with your catalog and the products you want customers to discover.
Which store workflow should I start with?
Begin with a product question and a recommendation from your connected catalog. Then explore the integration guide for your store. Order lookups, coupon types and checkout handoffs vary by platform, so choose the capabilities supported by your connection.
Make the next conversation
more useful.
Start with the way your customers need help. Add the tools and capacity that fit your team as you grow.
Explore current plans, limits and feature availability.