Chat Behavior & Automation

Automation • Section 1.8

Quick replies, idle session timeouts, CSAT feedback ratings, and anti-spam rate limiting.

Chat behavior toggles.

Conversation Lifecycle Rules

Automate conversation lifecycles to maintain clean queue health:

Configuration & Options

• Quick Replies: Provide instant reply chips to accelerate visitor navigation.
• Clear Chat on Reload: Reset visitor conversations when navigating between pages.
• Autofocus Input: Automatically focus keyboard cursor into the text bar upon opening the widget.
• Ask for a Rating (CSAT): Automatically request customer satisfaction feedback after agent or bot responses.
• Close Idle Conversations: Dismiss abandoned chats after a configurable period of inactivity.
• Anti-Spam Rate Limiting: Enforce max messages per minute and debounce intervals to protect your backend engine.