Reply Assist, Notes & Follow-ups

Inbox

AI help and teamwork tools inside a ticket or chat.

Copilot Assist & Team Notes

Configuration & Options

• Summarize, Suggest reply and Improve draft sit above the reply box.
• Reply in chat or Reply by email; unavailable channels show the reason.
• Internal notes are visible to your team only, and you can mention teammates.
• Follow-up reminders bring an item back at a time you choose.
• Macros apply a saved set of changes or a draft reply.