Canned Responses & Macros

Macros • Section 2.6

Store templated answers and trigger them in the ticket composer using lightning-fast /shortcut macros.

Quick responses and shortcuts.

Canned Agent Replies

Equip your support team with instant canned responses to resolve questions faster.

Canned Responses & Snippet Insertion

Speed up repetitive customer inquiries with standardized responses and dynamic variable tags like {visitor_name} and {order_id}.