Messaging & Prompts

Messaging • Section 1.5

Conversation starter prompts, welcome messages, and automated chat error handling.

Messaging prompts and chat behavior.

The chat input as visitors see it.

Prompts & Conversational Guardrails

Define clear conversational guardrails and introductory prompts.

Starter Greetings & Error Responders

Define the initial conversation greeting visitors see upon opening the chat, as well as polite error messages displayed if your backend webhook experiences temporary unavailability.