Team Management & RBAC Roles

RBAC • Section 7.1

Invite support agents, leads, and billing managers with granular Role-Based Access Control (RBAC).

Team and agent management.

Team Member Management

Invite colleagues, manage active seats, and configure team member visibility.

Teammate Invitations & Role Assignment

Assign specific permissions to each staff member. Restrict junior agents to active chat queues while reserving billing and knowledge base management for workspace owners.