Service Level Reports

Analytics

Measure first-response and resolution targets.

Service level report.

SLA Performance Reporting

Report attainment for your SLA targets over a date range in your chosen timezone.

Attainment Metrics & Performance Logs

Analytics › Service Levels reports attainment for your SLA targets over a date range (up to 93 days) in a chosen time zone: met versus completed, pending and cancelled targets, with a drilldown to the underlying items. Policies themselves are set in Service Desk Settings.