Telemetry & Resolution Reporting

Analytics • Section 6.2

Monitor conversation volume, deflection percentages, average resolution speed, and customer CSAT.

Analytics overview.

Conversations insights.

Real-Time Telemetry & Metrics

Monitor conversation volume, resolution speed, and agent efficiency in real time.

Real-Time Telemetry & Volume Trends

Make data-driven support decisions with comprehensive charts tracking peak chat hours, automated resolution rates, and agent response latency.