1-Click Live Agent Takeover

Agent Takeover • Section 3.3

Intervene in active AI conversations instantly when human judgment or sensitive escalations are required.

Take Over Chat and Resolve buttons.

Agent Takeover Controls

Human agents can seamlessly take over active bot conversations with a single click.

Live Conversation Takeover Workflow

Click Take over conversation to silence AI auto-replies and establish a direct real-time human connection with the customer.