Support Relay Forwarding

Escalation • Section 2.3

Fallback escalation URL for unhandled inquiries, complex support tickets, or human agent handoffs.

Support Desk webhook URL field.

Live Escalation & Relay Webhook

Seamlessly transition complex inquiries from automated bots to human support staff.

Support Forwarding & Human Escalation

If your AI assistant is unable to resolve a question or a visitor explicitly requests a human agent, the Support Relay URL forwards the entire conversation transcript to your ticketing system or live agent queue.