Streamlined Ticket Composer

Composer • Section 3.2

Rich text formatting, code blocks, canned macros, and internal staff notes.

Ticket queue.

Ticket conversation and reply composer.

Public Replies & Internal Notes

Switch seamlessly between public replies sent to the customer and private internal notes visible only to your team.

Public Replies & Internal Notes

Switch seamlessly between public replies sent to the customer and private internal notes visible only to your support team.